When I started this business one of the biggest stresses was BT. The simple matter of bringing a new phone line into my home seemed as complicated as building the Empire State Building.
I am about to move to a new office so this time I was prepared. I rang in plenty of time to book a new line and was astonished to speak to a sensible guy, I was allocated the date I asked for and the whole process took about 20 minutes. I was delighted.
But I shouldn’t have been. Despite having an agreed date a week or so ago BT has failed to take the first step of installing the line to the new development, from which I will take a spur. I made my appointment for the spur several weeks ago but the team to which I was told it would be allocated had no knowledge of the job. They now tell me the first available date is 3 weeks off. There is no way I can move without a telephone and internet connection even though the offices will be ready in a week.
I should have known better than to trust the sales guy but please, anyone starting a new business – take heed.