When I started this business one of the biggest stresses was BT.  The simple matter of bringing a new phone line into my home seemed as complicated as building the Empire State Building.

I am about to move to a new office so this time I was prepared.  I rang in plenty of time to book a new line and was astonished to speak to a sensible guy, I was allocated the date I asked for and the whole process took about 20 minutes.  I was delighted.

But I shouldn’t have been.  Despite having an agreed date a week or so ago BT has failed to take the first step of installing the line to the new development, from which I will take a spur.  I made my appointment for the spur several weeks ago but the team to which I was told it would be allocated had no knowledge of the job.  They now tell me the first available date is 3 weeks off.  There is no way I can move without a telephone and internet connection even though the offices will be ready in a week.

I should have known better than to trust the sales guy but please, anyone starting a new business – take heed.

About oldpren1

Judith Derbyshire founded Purely Probate, a firm of solicitors specialising in probate wills and powers of attorney after a 20 year spell as company secretary of Clarks shoes
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One Response to BT

  1. Jo Finzi says:

    BT…..well, well. No surprises that they cannot deliver what they said they could. When they ultimately get around to connecting you, remember ask them to prove the internet speed they can offer you (they have a habit of charging for speeds they can’t deliver). They cut me off for a month earlier this summer (no phone, no internet….nothing), and were supposed to pay me compensation (hahaha). One of the connection issues in our mutual area, is the ageing local exchange which they cannot do anything about (short of replacing it of course). I wish you the best of luck !!!

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